Return & Refund Policy — Noir Glow Candles
At Noir Glow Candles, we take pride in the quality of our products and want you to enjoy every part of your experience with us. If for any reason you are not satisfied, please review our return policy below.
Returns & Refunds
We accept returns only if the item is unopened, unused, and in its original condition.
All return requests must be made within 7 days of delivery.
Once your return is approved and the product is received and inspected, a refund will be issued to your original form of payment. Shipping costs are non-refundable.
Customers are responsible for the return shipping cost.
Damaged or Broken Items
If your candle arrives damaged or broken, all shipments are insured through USPS.
To file a claim, please visit:
https://www.usps.com/help/claims.htm#
USPS may require photos of the damaged item, packaging, and shipping label, so please keep everything until your claim is resolved.
Non-Returnable Items
We cannot accept returns on:
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Opened or used candles
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Items returned after the 7-day window
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Sale or clearance items
How to Request a Return
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Contact us at info@noirglowcandles.com within 7 days of delivery.
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Provide your order number and any necessary photos.
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Once approved, you will receive return instructions.
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Customers are responsible for the cost of return shipping.