Shipping policy

Last Updated: July 2026

Processing Time

Orders are processed within 2–5 business days.

Shipping

Orders are shipped throughout the United States using trusted shipping carriers.

Shipping times vary depending on destination and carrier.

Tracking

Tracking information is emailed once your order ships.

Incorrect Addresses

Customers are responsible for providing the correct shipping address.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Noir Glow Candles cannot guarantee replacement or reimbursement. Please contact the shipping carrier directly.

Damaged Orders

If your order arrives damaged, contact us within 7 days and include photographs of both the packaging and product.